Privacy Policy
Last updated: March 2026
The Soul Space Retreats Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The Soul Space Retreats Ltd is the data controller responsible for your personal information.
The Soul Space Retreats Ltd
Email: book.thesoulspaceretreats@gmail.com
Website: www.thesoulspaceretreats.com
Information we collect
Depending on how you interact with us, we may collect:
Contact information
Name
Email address
Telephone number
Postal address (where required)
Booking information
Retreat bookings
Event attendance
Payment information (payments are processed securely by third-party payment providers and we do not store your full payment card details)
Health information
Where necessary to provide a safe retreat experience, we may ask for information including:
Medical conditions
Allergies
Dietary requirements
Medication relevant to your participation
Injuries
Emergency contact information
This information is treated as special category personal data under UK GDPR. We only collect the information necessary to safely deliver our retreats and events.
How we use your information
We use your information to:
Process bookings
Communicate before and after retreats
Provide customer support
Arrange accommodation
Cater for dietary requirements
Keep participants safe during retreats
Contact emergency contacts where necessary
Comply with legal obligations
Improve our services
Health information
We only collect health information where it is necessary to:
Provide appropriate meals
Ensure your safety
Make reasonable adjustments during activities
Respond appropriately in an emergency
Access to this information is limited to those who genuinely need it, such as retreat organisers and, where appropriate, chefs or venue staff responsible for catering.
Marketing
If you choose to join our mailing list, we may send newsletters, retreat updates and special offers.
You can unsubscribe at any time using the link in our emails.
We use Flodesk to manage our email marketing.
Sharing your information
We only share your information where necessary.
This may include:
Retreat venues
Accommodation providers
Chefs (dietary requirements only)
Activity providers
Payment providers
IT providers
Accountants where legally required
We never sell your personal information.
International retreats
A lot of our retreats take place outside the UK. Where necessary, limited information may be shared with overseas accommodation providers or retreat partners solely for the purpose of delivering your booking. We take reasonable steps to ensure your information is handled securely.
Keeping your information
We retain personal information only for as long as necessary to:
Manage your booking
Comply with legal and accounting obligations
Resolve disputes
Meet insurance requirements
Health information is only retained for as long as reasonably necessary in connection with the retreat.
Security
We take appropriate technical and organisational measures to protect your personal information.
These include:
Password-protected systems
Restricted access to health information
Regular review of our data handling procedures
Your rights
You have the right to:
Access your information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information where applicable
Withdraw consent where processing is based on consent
To exercise these rights, please contact us.
Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors use our website. You can control cookies through your browser settings.
Contact us
If you have any questions regarding this Privacy Policy or how we use your information, please contact:
Nicole Windle
Director
The Soul Space Retreats Ltd
Email: book.thesoulspaceretreats@gmail.com